Frequently Asked Questions

Our rates are based on a percentage of the overall net collections for your agency. Rates vary depending on factors such as the types of transportation services provided, annual call volume, and average loaded miles. To get a personalized quote for your agency, please contact our sales team.

We work with several different EPCR vendors. One of the benefits of partnering with 911 Billing is that we don't require you to use any specific field reporting system. We can seamlessly integrate with your existing EPCR system or recommend one that suits your needs if you're starting fresh.

No, 911 Billing does not outsource any billing practices. Our team of experienced professionals handles all billing tasks in-house to ensure quality and compliance.

At 911 Billing, we offer something better! Some billing agencies offer limited revenue guarantees. Increasing revenue is the easy part. Doing it in a way that is durable and lasting is much more important. Our focus is on providing thorough, complete, and compliant billing services that result in a durable revenue increase before, during and after any compliance audit or inspection. Through collaborative efforts, we will help to optimize your billing methods and maximize revenue potential. As a result of our proven process, we are happy to report that we’ve successfully increased revenue for ALL clients over the past 24 years.

At 911 Billing, we believe it is a conflict of interest to handle the collection bad debt ourselves.  We can work with the collection agency your service currently utilizes or provide references for reputable collection agencies that we work with.

Our trained and knowledgeable staff members handle all medical record requests to ensure proper and complete documentation for submission. We prioritize accuracy and compliance in managing medical records.

We offer flexibility when it comes to banking options for our clients. You can continue using your current bank account if it suits your preference. We also have alternative banking solutions available if you wish to explore other options.

Our standard implementation period is thirty days (30). During this time, we work closely with your agency to ensure a smooth transition and set up our billing processes effectively.